Workshop Reschedule Policy

At TravelClef, our mission is to bring music and joy to everyone through our music programmes. We also aspire to help as many people fulfil their dreams of learning music. Like some of you, we've been through the times where we wanted to learn music, but never had a chance to because our parents couldn't afford our dream.

 

Right now, you may be financially independent, you no longer have the time to pursue this dream. Granted, it may also be quite daunting to learn something new in your adulthood. This is why our workshops are not your typical "weekly" classes. They are concise workshops, which help mitigate the "no time" reason for not embarking on their musical dreams.

However, by giving flexibility, means we will need some policies to help mitigate "no-shows" and low turn up rates which affects our profits and opportunity costs. It also deprives another student of taking up that seat in the class.

RESCHEDULING POLICY

1) Free rescheduling 5 days in advance
(by Monday if it’s a workshop on Sat)

2) Any rescheduling less than 5 days in advance can choose to pay $25 to reschedule each time unless valid reason (Medical Certificate, compassionate reasons etc)

3) Strictly no rescheduling within 24 hours. It will be considered as "no-show", unless valid reason (Medical Certificate, compassionate reasons etc). 

4) For No-shows, the ticket will be forfeited. You can choose to repurchase the ticket again at 50% off. Unless valid reason (Medical Certificate, compassionate reasons etc). 

Do note that workshops are non-refundable.

All tickets will have an expiry of 2 years from the date of purchase.*

*For Tickets bought on and before 1 July 2020, their expiry date will be on 1 July 2022 instead.

If you need any support, drop us an email at support@travelclef.com

TravelClef reserves the right, at its discretion, to amend our policies when deemed necessary.

*Correct as announced on 4 Dec 2020.

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TravelClef

Email

For Individual Enquiries:

support@travelclef.com

For Corporate Enquiries: 

corporate@travelclef.com

TravelClef

Crocodile House, 3 Ubi Ave 3, #05-03B,

Singapore 408857

Operating hours:

Mon - Fri: 10AM - 6PM

(Lunch Hours: 1pm - 2pm)

For Individual Enquiries: +65 8820 3186

For Corporate Enquiries: +65 9877 1972

 

TravelClef at Stadium

Stadium MRT, 3 Stadium Walk, #01-02

Singapore 397692

Operating hours:

Tue - Fri: 3.30PM - 7.30PM 
Sat - Sun: 10AM - 6PM

Closed on Mondays

For Individual Enquiries: +65 9046 2572

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